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FAQ

Questions?
We have answers.

What is Size AI?
How do I get started with Size AI?
Do I need any special equipment?
What is Size AI?
How much does Size AI cost?
How does the measurement process work?
What measurements does Size AI capture?
How accurate are Size AI measurements?
Can I edit measurements manually?
What file formats can I export?
How does label scanning work?
What are Model Shots?
What is TrueShape™?
Can I use Size AI offline?
What file formats can I export?
Can I use Size AI for my business?
Does Size AI integrate with marketplaces?
Can multiple team members use Size AI?
Is there an API for developers?
How do I cancel my subscription?
How do I change or downgrade my plan?
How do I request a refund?
Why was I charged after the free trial?
I can’t find my subscription
The app says my device is not compatible
How do I test if my LiDAR sensor is working?
I’m stuck on the “Compatible Device” screen
My measurements are inaccurate
The app is not working properly on my device